FAQs

    • We ship your items the next day. We are closed on Tuesdays so any order made on Monday evenings or Tuesdays will be shipped on Wednesdays.

    • National shippings are through Royal Mail and will be send tracked 48h.

    • International shipping will be shipped via Evri tracked and will take between 6 and 20 days depending on the country.

    • No Returns Policy
      Due to the nature of our products (second-hand designer clothing and deadstock items), we do not accept returns, exchanges, or cancellations after purchase. Please review product descriptions, photos, and sizing carefully before ordering.

    • Shipping Carriers & Delivery Times
      We partner with reliable couriers to ensure your order arrives safely. Delivery times depend on your location and the shipping method selected at checkout.

    • Lost or Damaged Packages
      While we take great care in packaging your items, if your order is lost or damaged in transit, please contact us within 7 days of delivery, and we will assist in resolving the issue with the carrier.

    • Contact Us
      For any shipping-related questions, please reach out to studio@concrete01.com before placing your order.

  • 1. Deposits & Appointments

    • A non-refundable deposit is required to secure your appointment for custom tattoo designs.

    • Deposits are deducted from the final cost of your tattoo.

    • If you reschedule or cancel with less than 48 hours’ notice, you will forfeit your deposit and need to pay a new one to rebook.

    2. Payment & Pricing

    • Final tattoo pricing is confirmed only after consultation with your artist.

    • We offer instalment payments (via our website only) for larger pieces—this must be arranged in advance with your artist.

    • Full payment is due on the day of your appointment (cash or card accepted unless otherwise specified).

    3. Design Changes & Consultations

    • Minor adjustments to your custom design can be made during your appointment.

    • Major changes may require rescheduling and an additional deposit.

    4. No-Shows & Late Arrivals

    • If you miss your appointment without notice, you will lose your deposit and may not be able to rebook.

    • Arriving more than 25 minutes late may result in cancellation and forfeiture of your deposit.

    5. Health & Safety

    • You must be in good health (no illness, infections, or excessive sunburn) for your appointment.

    • A valid ID (18+) is required for all tattoos.

    6. Refunds

    • Deposits are non-refundable.

    • Once a tattoo is completed, no refunds will be given.

    By booking, you agree to these terms. For questions, contact studio@concrete01.com

  • 1. Cancellations & Refunds

    • Refunds are only issued if cancellation is made at least 14 days before the workshop start date.

    • No refunds will be given if:

      • You cancel within 14 days of the workshop.

      • The workshop starts in less than 14 days at the time of booking.

      • You do not attend the workshop without prior notice.

    2. Rescheduling

    • If you need to reschedule, we require at least 7 days’ notice.

    • Rescheduling is subject to availability and may require an additional fee.

    3. Workshop Changes or Cancellations by Us

    • In rare cases, we may need to reschedule or cancel a workshop due to unforeseen circumstances (e.g., artist illness, low enrollment).

    • If this happens, you will be offered a full refund or the option to transfer to another available workshop.

    4. Late Arrivals & No-Shows

    • Late arrivals may miss critical instruction—no partial refunds will be given.

    • If you fail to attend without notice, you will not be eligible for a refund or rescheduling.

    5. Health & Safety

    • Participants must follow all studio safety guidelines.

    • We reserve the right to refuse entry to anyone under the influence of drugs/alcohol or posing a risk to others.

    By booking, you agree to these terms. For questions, contact studio@concrete01.com

  • Concrete01 was born in a basement when 5 friends: a fashion journalist, a painter, an architect, a photographer and a piercer; decide to create a space for them to express their frustration.

    At first, it started as a joke. I mean our name is Concrete01… and then the community grew. It was so fast. We now have a huge family of people who just want to have fun and have a space where they can be themselves.

    Our shop is located in the heart of East London. With a first floor focused on second hand designer items and deadstock clothing. Our second floor is the playground for our tattoo artists.

    We also represent tattoo artists worldwide.

    Not sure how else to describe ourselves other than a bunch of friend having fun really!

  • We constantly work with brands and collectives on new collaborations. Needless to say we are open to pretty much anything.

    It’s still hard to believe we have a shop of our own so we want to make as much as we can out of it!

    Whether you are a musician, incense maker, DJ, cook, barista, brand, fashion label… email us at kelly@concrete01.com to collab!

  • We are licensed under the Tower Hamlet council authority.

    Our license number is M/167784